Welcome to CraftPaints

Customer Service

Shipping & Delivery
We try to send out orders as soon as possible and your orders will be with you within 14 days, sometimes sooner. Personalised gifts or custom orders will take longer. If you think we're taking too long, just send us an email and we'll let you know where we are with it.
All shipping costs, import tax and/or vat fees must be paid for by the buyer.
We charge on a scale depending on the total cost of the basket. Orders with mdf blanks are calculated on weight. When you have purchased your mdf blanks, you will receive a separate invoice for the postage cost. Please email me if you have any concerns about this.The shipping costs listed below are for
Any Shortages or breakages must be notified within 48 hours of receipt of delivery.
UK only. Please email us if you are an overseas buyer.
Orders placed in Europe (excluding the UK) will be charged at a minimum of £3.50.
Shiping costs for an order can be calculated from the checkout page.
Returns & Replacements
If you wish to return an item it must be returned within 30 days of receipt and in the same condition that it was received in.
Our address and other contact details can be found on the contact page.
Broken or faulty goods will be replaced where possible, otherwise a similar item of equal or greater value will be substituted. Where a replacement cannot be given a full refund will be sent, covering the original cost of the item and its postage.
We will refund the postage cost of returning a faulty item.
If you wish to return non-faulty goods you must contact us before returning the item. Accepting returns of non-faulty goods is at our own discretion.
Privacy & Security
Daisymoon do not share any of your personal information with anyone else and any information provided is used solely for the purposes of the business.
Our full Privacy Policy can be viewed here.
Ordering
Orders can be placed via our online shopping basket, but we can also take telephone orders if you prefer.
Please use the contact details on our contact page to place telephone orders or to email us about any specific requirements/bespoke designs you would like.
Payment, Pricing & Promotions
We accept any major credit/debit card, Paypal and cheques for purchases.
Promotions and and special offers are frequently available, with their own terms and conditions, and are accepted at the descretion of Daisymoon.
Viewing Orders
You can view your orders by logging in to your account and going to the orders section.
Updating Account Information
You can update any of your account details by logging in to your account.